When it comes to processing payments, we only update accounts once a week. This does include checks and credit card payments. When a credit card payment is made, that will still need to be updated manually, so you may continue to see that you have an unpaid invoice. No need to worry, we will get that payment updated.
Since account are only updated once a week, we do have an automatic grace period that will extend the account for 2 weeks. If your payment is going to reach us 2 or more weeks after your due date, please give us a call or email and we are happy to extend the grace period for you. We understand that situations often come up and payment may not reach us in time. We are very generous with our grace periods, so please just let us know if you need more time!
Updating your Tax-Exempt status – As the admin for your program, you may see a notification regarding your exemption status. Our office is located in the state of Texas will be changing a state tax for any program that is not tax-exempt. We do know that most programs are tax–exempt, but we do need to have a record of that. As the main admin, please go to your Set Up tab and then to Profile to update your exempt status. We appreciate you working to get this updated!
If you have any questions regarding your invoice or payment, please feel free to call 1-800-523-7148 or email firstname.lastname@example.org
The main administrator for the Visit Tracker account has access to the Visit Tracker invoice. Invoices will no longer be emailed, so please be sure to check if you have an open invoice. When an admin logins into Visit Tracker, there will be a warning at the top of the page letting you know there is an open invoice.
Please note price changes that will go into effect July 1, 2018. Please visit our pricing page: https://data-keeper.com/pricing/
If your school district/organization creates Purchase Orders for payment, the admin can enter those PO numbers directly onto the invoice. There is no need to email, fax or send this PO’s directly to us.
To enter a PO, first go to the Set Up tab, and then the Invoices link on the left (only the main admin will have access to Invoices).
Once you are on the Invoices page, the top invoice will be the most recent. You can click on the Edit icon (the pencil) on the right to edit the invoice or enter a PO number. From this screen, you can also email your invoice (the envelope icon) or you can print it (the printer icon).
On the edit invoice screen, there is a field to enter the PO number and date. Be sure to save at the bottom of the page. Once the invoice has been saved, it will be updated immediately and can be printed or emailed.
Please understand that a PO is not payment, and the account will continue to show an open invoice until we have received the check. If you have a purchase order on file and you know the payment will not reach us by the due date, please email email@example.com and we will be happy to provide you with a grace period.
If you have additional questions about Visit Tracker pricing, you can visit our pricing page at: https://data-keeper.com/pricing/ or email firstname.lastname@example.org