Last week there were several times where a large number of reports were requested at nearly the same time. When this happens, the reports are put into a queue in the order in which they were requested. This resulted in reports taking up to – in some cases – 5 hours to process and deliver.
We’re aware of this issue and apologize for the delays you are experiencing. We are actively working on a solution to decrease your waiting times for your reports.
Thank you for your patience