News from Support

Assessments List

We have updated the Assessments list so not all assessment will show. If your program has not selected assessments in the past, no assessments will currently show in your list. Please have the Admin for the account update the assessment list. The Admin will go to the Set Up tab and then Assessments on the …

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User Tip! You can add a Visit Tracker shortcut to your phone or tablet

We often get questions about why we don’t have an app. The short answer is that when you have an app, it’s typically a compressed version of the website. Since all components of the website are necessary to do your job, we don’t feel an app would be beneficial. What we have realized though, is …

User Tip! You can add a Visit Tracker shortcut to your phone or tablet Read More »

2021-2022 APR Tips and Tricks

As you work to finish your APR, our goal is to make submitting your APR easy and painless! If you have any additional questions about your APR, please feel free to contact us. You can submit a ticket under the Support tab, email, or call 1-800-532-7148. The 21-22 APR has quite a few different …

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Family Archiving Policy

Visit Tracker will be archiving families that have been exited or dormant (no service records or contacts) for 6 years or more. Once archived, the families will be removed from the online environment to a secure offline environment. Programs that have families meeting the criteria will be receiving the notification with further instruction. Programs will …

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Happy 2022!

We would like to thank everyone for all your support over the past year! We are looking forward to 2022 and have some exciting new projects on the horizon! We hope you and your loved ones all have a happy, safe and HEALTHY 2022!

Are you missing Reports?

A few months ago the reports page was updated. We have allowed for admin to “turn on” and “turn off” specific reports. Below, you will see the original post regarding the changes made. The main admin for the program can go to the Set Up tab and then to Reports. This will provide you with …

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Staff new to Visit Tracker? Here’s how to get started!

Do you have new staff ready to start using Visit Tracker? Have them start with the Support tab. From the Help Desk, you can view new features releases, get the Knowlegebase or you can always just “Ask a question”! To view tutorials, click “Open Knowledgebase”. We would suggest new staff start here. The Knowledgebase, is …

Staff new to Visit Tracker? Here’s how to get started! Read More »