Once logged in, you are probably seeing the red message:
” Texas Sales Tax Exemption Reason is missing. To update this, go to Setup > Profile”
DataKeeper Technologies, LLC is a Texas-based company and required to charge sales tax unless you have a valid exemption.
To indicate your exemption status, the Main Admin of the account will need to go to the SETUP section and click on PROFILE. At the bottom of the Profile page is “Texas Sales Tax Exemption Reason”. Select the option that fits your agency and save.
The warning message will disappear from your home page once a reason is indicated.
Anyone that is not tax exempt – selects “Not tax exempt” – will have sales tax added to their next renewal invoice.
Let us know if you have any questions.