With the birth of our 3rd child on 12/4/19, I did some reflecting back on our first 2 experiences while sitting around in the hospital room, especially our first daughter. We were excited, stressed, tired! (We still are.) There were so many people surrounding us in the hospital giving us information and asking questions. Some were calming and reassuring. Others brought some alarm or stress. Then we went home. It quieted a little but we were fortunate to have great support – family, friends, pediatrician, pediatrician’s nurse, etc. We got lots of advice and input to say the least.
I’d like to say that all advice and input about our parenting and child’s development was reassuring but that wasn’t always the case except when it came to our home visitor.
Our home visitor, Ruth, was one of the calming voices. With our first child, we enrolled in home visiting and began seeing Ruth once a month. During that time, she used a phrase that has stuck with me and I’ve used many times since – “The range of OK”. That phrase and, of course, the information she brought to us at visits was empowering. It enabled us to be our own calming voices later on with our 2nd and 3rd children as we were no longer enrolled in home visiting. Ruth’s work with my wife and I had lasting impact.
So a big thank you to our home visitor Ruth. But I – and everyone here at DataKeeper – want to extend that thank you to all the home visitors and home visiting programs for bringing that calming voice into so many homes. We are very aware of the work you do and the impact you are making with your families.
We hope you all have a wonderful holiday season and Happy New Year!
There is now the ability to lock PVRs once they have been marked completed. Once the PVR has been marked as completed and date stamped, the PVR will change to the Print Preview and can not be updated or changed. This feature can be turned on by the main admin if your program would like to use this. To turn this feature on, the main admin will go to the Set Up tab, Preferences on the left and then to Personal Visit Records.
Once a PVR is locked, only the main admin and helper admins with permission can unlock the PVR. To grant additional admin permission, the main admin will need to go the Set Up tab and then User Management.
To unlock the PVR, the admin will click on the “lock” icon to the right of the contact.
A notes text box will open. Here, the admin should document the reason for unlocking the PVR.
Once the admin clicks “create”, the PVR will be unlocked and an Audit Note will be added. The home visitor can then update the PVR. Saving the completed record will automatically lock it again.
*Note – The Home Visitor can uncheck the completed button at the bottom of the PVR to keep the PVR unlocked if they need to save without locking it again. If the PVR is marked completed, and a Save button is clicked, the PVR will become locked again.
In addition to locking PVRs, an Audit Trailwill now show on all printed PVRs. This will allow the user to see when the Private Contact was created, and when the PVR was created. Locked PVRs will show additional information in the Audit Trail, including when the PVR was marked completed and locked and if the PVR was unlocked.
Also, an additional notes button has been added. This can be used to add information that was not part of the original PVR.
Last night, Reminders was updated based on input we’ve received from the field. Here’s a summary of those updates:
Reminders assigned to home visitors can be managed by other users that have permission to mange Reminder records (see User Permissions).
Labels can be assigned to Reminders. The labels can added and managed from the Reminders page in the Setup section. Labels can then be assigned to Reminders in order for additional grouping and organizing of the Reminders from the pages that are displaying Reminders.
Family Reminders – A new Reminders page has been added to the Family and Child links. This page will show all Reminders assigned to the family and children
Calendar viewing options have been added for all users. Users can now select which events they want to view on the calendar and specify which home visitors (Admins). These viewing options have been added to the left sidebar on the Calendar page.
Last night, we added a new Supervision page in the Calendar section.
Here’s an overview of the Supervision project:
Staff Events with category of Supervision can be managed from the Supervision page in the Calendar tab.
Main Admins and Users with Supervision permission (see User Permissions post) can record supervision records for both Group and Individual Supervision sessions.
Supervision Notes is a new page under the Family section. Family Supervision Notes can be recorded on those families discussed during reflective supervision sessions (from the Supervision record) or directly in the family’s section.
Supervision in the Setup section – Certain record items can be managed under Setup > Supervision. Set the default for duration of Supervision events. Manage the list of Not Completed Reasons and Items Discussed.
Reports – Supervision reports have been added to the Admin / State / National column
A note about confidentiality –
Supervision Records (Group and Individual) documenting the discussion between supervisors and home visitors can only be viewed by the Main Admin and the Supervisor that created the record.
Only users granted permission to the Supervision section can record Supervision records. Users with Supervision permission will be shown in the “Supervisor” selection list when a session is being scheduled.
Family Supervision Notes can be seen by the Main Admin, all Helper Admins, Read-Only Admins and the home visitor assigned. Only the Supervisor that created the Note can edit.
We’ve added user permissions to the Main Admin’s capabilities under the SETUP section.
The section “Add’l Admins” has changed to “User Management” in Setup. This new feature gives the Main Admin the ability to assign additional permissions to Helper Admins and Home Visitors.
Home Visitors can be given “Full access – Data entry” which is equivalent to Helper Admin permissions allowing them to enter data on all families and children in the system. NOTE – Home Visitors that are also in a data management role in the program no longer have to have a separate Helper Admin login.
Record Management – Main Admins can assign certain users to manage specific records like Reminders and Supervision Records. Also the Main Admin can control who can delete families and contacts.
Setup – Certain users can now be granted the ability to manage sections under SETUP as well. Typically this section has been limited to only the Main Admin. Now the Main Admin can grant access to this section – all or portions – to any user.
Once logged in, you are probably seeing the red message:
” Texas Sales Tax Exemption Reason is missing. To update this, go to Setup > Profile”
DataKeeper Technologies, LLC is a Texas-based company and required to charge sales tax unless you have a valid exemption.
To indicate your exemption status, the Main Admin of the account will need to go to the SETUP section and click on PROFILE. At the bottom of the Profile page is “Texas Sales Tax Exemption Reason”. Select the option that fits your agency and save.
The warning message will disappear from your home page once a reason is indicated.
Anyone that is not tax exempt – selects “Not tax exempt” – will have sales tax added to their next renewal invoice.
When it comes to processing payments, we only update accounts once a week. This does includechecks and credit card payments. When a credit card payment is made, that will still need to be updated manually, so you may continue to see that you have an unpaid invoice. No need to worry, we will get that payment updated.
Since account are only updated once a week, we do have an automatic grace period that will extend the account for 2 weeks. If your payment is going to reach us 2 or more weeks after your due date, please give us a call or email and we are happy to extend the grace period for you. We understand that situations often come up and payment may not reach us in time. We are very generous with our grace periods, so please just let us know if you need more time!
Updating your Tax-Exempt status – As the admin for your program, you may see a notification regarding your exemption status. Our office is located in the state of Texas will be changing a state tax for any program that is not tax-exempt. We do know that most programs are tax–exempt, but we do need to have a record of that. As the main admin, please go to your Set Up tab and then to Profile to update your exempt status. We appreciate you working to get this updated!
If you have any questions regarding your invoice or payment, please feel free to call 1-800-523-7148 or email email@example.com
There are 3 projects in development that I would like to share some details on.
CHILD SCREENING RECORDS
In this project, we’ll be making several improvements to the Child Screening Records.
The Screening Record will be separated by screening type. When recording a screening, you will now choose to record a Developmental, Social-Emotional, Health, Hearing, Vision or PAT Health record.
If a referral is needed based on the specific screening, you will be able to record a Resource Connection specific to that screening.
The Resource Connections resulting from a screening will be listed in a table on the Screenings page. They will also be listed in a table in the Family Resource Connections page and on the PVR.
Main Admins will be able to manage the screenings that are being conducted from the Setup > Screenings page. Improvements will be made to this section allowing programs to only show those records they are using and specify the tool being used for each screening
All related screening reports will be updated
In the Supervision project, we’ll be adding specific records for supervision between supervisors and home visitors as well as supervision notes that can be recorded when discussing specific families.
New Supervision page in the Calendar section will list all Staff Events scheduled marked as “Supervision”. You can also add new supervision events from this page.
Supervisors that have been given access to Supervision will be able to record notes about the supervision session and family supervision notes for those families discussed.
Family supervision notes will show up in the Family section. Notes can be added from this page as well.
The Main Admin will be able to indicate which Helper Admins have the ability to record Supervision Records and will only be able to view those records in which they create along with the Main Admin
There will be a compliance report available for HFA programs and the PAT APR will be updated as well as a general Supervision report.
Based on suggestions we’ve received, we’re making some improvements to Reminders. One change is to allow Helper Admins to manage Reminders not assigned to themselves. With this and the permission feature mentioned in the Supervision project, we’ll be changing the Add’l Admins section to Users in the Main Admin Setup where additional permissions can be granted to all Users in the account.
Family and Record deletion can be granted to certain users or all users
Helper Admins can be granted additional permissions to the Setup section
Home Visitors can be given Helper Admin access for those that help with data entry. This particular feature will eliminate those instances where a home visitor has to have a separate Helper Admin login.
In this project, we’ll also be adding Calendar viewing control for all users.
Admins can choose to view their own events or those for all.
All users can choose which events they want to view on the calendar
These projects will be coming within the next couple of months along with support material to help you understand each update.
There have been several questions regarding High Needs Characteristics and the MO Invoice for programs in the state of Missouri.
To clarify, there are some differences in the High Needs definitions for PAT and DESE. DESE will count any family with one or more stress as a high needs family. PAT will count families with 2 or more as high needs. Also, DESE will count Single Parent and ESL as high needs characteristics and PAT does not. This is why these 2 characteristics are not listed in the top box under Family Experiences”, but they under the “Other Family Characteristics”.
These high needs characteristics will count towards high needs on your MO Invoice report. When you run the MO Invoice report, you will see that ESL and Single Parent are listed in the high needs sections and will count towards high needs.
On the Family Demographic Data page, the “stressors” at the listed at the top will reflect the number of DESE high needs.
The MO Invoice is the only place where these are counted towards high needs. Every other report you run in Visit Tracker will show your high needs families based on PAT definitions.
Hopefully, this will provide some clarification, but if you have any additional questions, please let us know!