News from Support

Quick Facts about Visit Tracker and the recent PATNC Announcement

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Here are some quick facts and answers regarding the Monday 3/30/15 announcement from Scott Hippert/PATNC. We will share more details within the next few weeks and we will update this blog post as new questions are asked. “Is Penelope buying DataKeeper or VisitTracker?” – No, VisitTracker (the software) and DataKeeper (the company) are not being purchased

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Visit Tracker & HIPAA Compliance

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We take HIPAA Compliance very seriously and DataKeeper / VisitTrackerWeb is HIPAA Compliant based on our annual external audits. We don’t specifically publish our security measures or HIPAA compliance methods as those are generally considered security measures themselves and detailing them in general to people outside the company is actually a security violation. We use

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November 2014 We hope you are experiencing a much more stable Visit Tracker lately! We believe we have found 95% of the areas where we were having trouble. Please continue to alert us to any error you receive until we have it 100%. Thank you for your patience.

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Due to recent growth in the number of Visit Tracker users, Visit Tracker has recently experienced certain times of the day where users would have “time outs” errors where the system would kick them out.  We believe we have solved most of these issues and will not rest until we see no more errors in

November 2014 We hope you are experiencing a much more stable Visit Tracker lately! We believe we have found 95% of the areas where we were having trouble. Please continue to alert us to any error you receive until we have it 100%. Thank you for your patience. Read More »