News from Support

Here are some quick facts and answers regarding the Monday 3/30/15 announcement from Scott Hippert/PATNC. We will share more details within the next few weeks and we will update this blog post as new questions are asked. “Is Penelope buying DataKeeper or VisitTracker?” – No, VisitTracker (the software) and DataKeeper (the company) are not being purchased […]

We take HIPAA Compliance very seriously and DataKeeper / VisitTrackerWeb is HIPAA Compliant based on our annual external audits. We don’t specifically publish our security measures or HIPAA compliance methods as those are generally considered security measures themselves and detailing them in general to people outside the company is actually a security violation. We use

Due to recent growth in the number of Visit Tracker users, Visit Tracker has recently experienced certain times of the day where users would have “time outs” errors where the system would kick them out.  We believe we have solved most of these issues and will not rest until we see no more errors in

Beginning Friday, May 9th at 8:00 pm central time, Visit Tracker will be offline until Saturday morning, May 10th for a server upgrade.  We appreciate your patience during this time.  Thank you.

    If you have been having problems scrolling through the Guardian or Children drop down lists, you will need to update to the newest version of Chrome.  Here’s how:  Go to the Chrome menu that looks like three lines in the top right corner.  Choose “About Google Chrome”.  When you do, Chrome will automatically